Hi ♥ We have updated our rules for exchanges and returns. The process is completely automated and straightforward :)
See below how to make your request:
Rules
- The exchange request can be made within 10 days after receiving the order at your home. (After you make the request, just wait for our response within 2 business days.)
- You can choose between exchanging or returning your products, and you can choose all or just some of them. (Exchanges and returns can also be made within the same order, it is very flexible)
- The products cannot show any signs of use, washing or modification, otherwise, your request will not be accepted.
- All labels and tags must be attached to the items and accessories.
- The product should preferably be sent in its original packaging, containing all the accessories that came with it. If you threw away the box, you can use any one you have at home :)
How does the exchange work?
choosing exchange: you have up to 30 days to request an exchange :)
If you change your mind and want to make a return instead of an exchange, send us an email.
In case of return
If you have selected return and the purchase was made by credit/debit card, the refund will be available in 5 bussiness days.
xoxo